lookandbook.com's Commitment to Privacy

THE SUMMARY

lookandbook.com is in the travel business, not the spying business. We will not ask you for information that does not have a purpose and we will not require information to be disclosed that is not absolutely necessary. We will not sell your personally identifiable information to others, however, if you accessed this website through a lookandbook.com Affiliate, your personally identifiable information (other than your credit card information) may be forwarded to that Affiliate. Whether you travel the Web or travel the world, lookandbook.com wants you to always be safe!

THE DETAILS

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice shall apply to all information IAN.com collects or is submitted by the user on the lookandbook.com website. To make this notice easy to find; we make it available on our homepage and at every point where personally identifiable information may be requested.

Use of Customer Information

lookandbook.com is the sole owner of the information collected on this site. We will not sell or rent this information to others in ways that differ from what is disclosed in this statement.

General Information - What We Collect and Why

• lookandbook.com may include information about your visit in collective or aggregated data that does not identify you specifically. For example, we may tell our advertisers or investors the number of website visitors or the most popular vacation destinations.
• Our server recognizes domain names and the pages visited. This data is gathered in an aggregate manner for quality control and improvement of our website.
• lookandbook.com does not market to children nor collect personal information about children at this website.

Individual Information - What We Collect and Why

• Your name, email address, physical address, phone and fax number, and credit card number, expiration date and billing address are necessary to ensure we are able to make and confirm your reservation. We do not share this personal information with outside parties except to the extent necessary to complete your reservation or product order.
• Your contact information is needed in order to notify you in the event of any processing difficulties or unforeseen circumstances fulfilling your reservation or product order. In some cases, paper tickets may need to be mailed to you. The more easily we can contact you, the better we can serve you.
• lookandbook.com will use the information you provide about yourself in order to make the lookandbook.com website as customer friendly as possible. We want to know you to better serve you, but do not want to invade your life. We may ask you for more information about your travel interests. In the future this information may be used to help lookandbook.com make more applicable travel recommendations. However, this information will always be optional.

Newsletter - What We Collect and Why

• Your email address ensures you receive the newsletter in a timely manner.
• Your name is optional and tells us who personally to address - just a nice touch.
• Although we do not want you to miss any great travel deals, you can unsubscribe to any lookandbook.com newsletter at anytime, by sending an email to customer@lookandbook.com. Please tell us the newsletter title and the email address you want removed.

Surveys - What We Collect and Why

• From time to time lookandbook.com conducts voluntary customer surveys, which may ask questions about broad background information and customer preferences. This survey information is completely optional and you are under no obligation to be a part of any survey. The information lookandbook.com collects is used to better serve our customers by helping lookandbook.com determine our customer's travel needs and improve the satisfaction and use of this website.
• Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include demographic information including, but not limited to: age, gender, approximate household income, how you travel, how you make your reservations, and why you travel.
• Your contact information may be required if a prize is to be awarded to survey respondents either at random or individually. This will enable us to contact you to notify you of details regarding your prize.

COOKIES

Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID cookies and persistent cookies. For the session ID cookie, once you close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies can be removed by following the Web browser help file directions.

We use cookies to track usage of the Guest path and to serve advertisements through our advertising networks. Most Web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. If you reject the cookie, you may still use our website. The only drawback to this is that you will be limited in some areas of our website. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our website.

Usage of a cookie is in no way linked to any personally identifiable information while on our site.

Advertising

A cookie file may also be placed on your hard drive by our third-party advertising companies. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your personally identifiable information.The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of a Web beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personally identifiable information is collected during this process. The information is anonymous and does not link online actions to an identifiable person. If you would like more information and want to explore the option of not having this information collected by third-party advertisers, click here.

Log Files

We use IP addresses to analyze trends, administer the website, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Affiliates

An Affiliate is a Web site not owned or operated by IAN.com, but uses IAN.com's booking capabilities for processing travel reservations. The IAN.com name may or may not appear on the Affiliate site.

You may have accessed IAN.com via one of our Affiliate websites. Some of our Affiliates also use cookies on our site. However, we have no access to or control over these cookies, once we have given permission for them to set cookies. Please be aware that IAN.com is in no way responsible for the privacy practices of such other websites. We encourage you to read the privacy statement of the Affiliate and each and every website you visit that collects personally identifiable information. This Privacy Statement covers the use of cookies by this website only and does not cover the use of cookies by any of our Affiliates, advertisers or other business partners.

SHARING

Legal Disclaimer

Though we make every effort to preserve user privacy, we may be required by law to disclose information you have provided in obtaining our travel products or services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Third Party Intermediaries

lookandbook.com uses an outside a credit card processing company and bank check processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

This website makes use of a technology designed to enhance your browsing experience. The technology, provided as a hosted service application by Fireclick ®, makes use of a small and transparent Java applet to provide you with a faster browsing experience. In addition, aggregate reporting information is collected and made available to the website owner only. No personal or personally identifiable information is gathered or used for this process.

If for any reason you do not wish to have this technology enabled while browsing this site, please click here. A cookie will be set on your browser that instructs the service not to start. If you have disabled the service and wish to reactivate it, please click here. Additional information on Fireclick's technology may be found at www.fireclick.com.

Suppliers

lookandbook.com provides information about travel either reserved or purchased on this website to the suppliers whose will fulfill your travel reservation. Although we offers travel products from hotel, airline, car rental and other suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on this website. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

lookandbook.com will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our website visitors.

lookandbook.com may contract with a reputable third-party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to us.

Affiliates

If you access our website through one of our Affiliates and make travel reservations, your personally identifiable information (other than credit card information) may be forwarded to that particular Affiliate.

Aggregate Information (non-personally identifiable information)

lookandbook.com will share aggregated demographic information with our Affiliates and advertisers.

Links

This site may contain links to other sites. Please be aware that IAN.com is in no way responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by the lookandbook.com website.

NOTIFICATION OF CHANGES

If lookandbook.com decides to change its Privacy Statement, we will post those changes this Privacy Statement so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of email. You will have a choice as to whether or not we use your information in this different manner.

CORRECTING/UPDATING PERSONAL INFORMATION

If a user's personally identifiable information (such as zip code, phone, email or postal address) changes or if a user no longer desires our service, we provide a way to correct or update a user's personally identifiable information. Users can all email our Customer Support at Customer Care or contact us by telephone or postal mail at the contact information listed below.

CONTACT INFORMATION

If users have any questions or suggestions regarding our Privacy Statement, please contact us at:

Email:Customer Care

Postal Address:

This Privacy Statement is effective as of July 22, 2004